SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Advisory: Unknown Devices May Be Displayed Under the "Other Devices" Section of the Windows Device Manager on ProLiant 100 Series G5 Servers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
Unknown devices may appear under the Other devices section of the Windows Device Manager after installing Windows Server 2003 or Windows Server 2008 on a ProLiant 100-Series G5 server (See Figure 1).
Figure 1: Unknown devices displayed under Other devices section of the Windows Device Manager.
This occurs because the appropriate drivers have not been installed on the ProLiant 100-Series G5 server running Windows Server 2003 or Windows Server 2008. The Unknown devices should be labeled as "HP Null Management Controller" and "Microsoft Generic IPMI Compliant Devices."
SCOPE
Any ProLiant 100-Series G5 server running Windows Server 2003 or Windows Server 2008.
RESOLUTION
The Unknown devices displayed in the Other devices section can be safely ignored if there is not a plan to use Windows Management Instrumentation (WMI). One of the Unknown devices should be labeled as "Microsoft Generic IPMI Compliant Device," which is used for WMI.
If WMI must be used, install the HP Null Management Controller driver and HP Null IPMI Controller driver, which will replace the Unknown device display in the Other devices section.
Choose one of the following methods to install the HP Null Management Controller driver and the HP Null IPMI Controller driver, depending on which operating system update version is planned to be used:
Method 1: For Windows Server 2003 SP2
If Windows Server 2003 SP2 is installed, perform the following:
- Install Windows Server 2003 SP2 and the chipset, NIC, and VGA drivers.
- Locate the Control Panel and choose Add/Remove Windows Components .
- Choose Management and Monitoring Tools .
- Choose Hardware Management to install KCS (CA2 CA3) driver by highlighting (do not check the box in front).
- Check the box next to Hardware Management.
- Choose OK in the 3rd Party Drivers box.
- Place the SP1 or the R2/Disk2 CD into the drive.
- Choose Finish in the Completing the Windows Components Wizard window.
- Locate the Device Manager and view the status.
- Install the HP release Smart-Package for IPMI driver (CA0 CA1) from the Support CD Version 2.0. This is located under the System devices section of the Device Manager, labeled HP Null Management Controller and Microsoft Generic IPMI Compliant Device (See Figure 2.)
Figure 2: HP Null Management Controller and Microsoft Generic IPMI Compliant Device.
Note: If Windows Server 2003 SP1 is already installed on the server, HP recommends updating to Windows Server 2003 SP2 prior to installing the drivers in the above procedure. If Windows Server 2003 SP1 was never installed on the server, it is necessary to first install SP1 prior to installing SP2.
Method 2: For Windows Server 2003 SP1
If Windows Server 2003 SP1 is currently installed and there are no plans to update to Windows Server 2003 SP2, perform the following to download the HP Null IPMI Controller Driver:
- Go to
www.hp.com
- Select Software and Driver downloads.
- In the Search field type: "cp008390.exe."
- In the Search Results box select: HP NULL IPMI Controller Driver for Windows Server 2003 .
- Choose to download .
After downloading the HP Null IPMI Controller Driver, perform the following to download the HP Null Management Controller Driver:
- Go to
www.hp.com
- Select Software and Driver downloads.
- In the Search field type: "cp008388.exe."
- In the Search Results box select: HP NULL IPMI Controller Driver for Windows Server 2003 x64 Editions.
- Choose to download .
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Hardware Platforms Affected: HP ProLiant DL160 G5 Server series, HP ProLiant DL165 G5 Server series, HP ProLiant DL185 G5 Server series, HP ProLiant ML110 G5 Server series, HP ProLiant DL180 G5 Server series, HP ProLiant ML115 G5 Server series, HP ProLiant ML150 G5 Server series, HP ProLiant DL145 Server series, HP ProLiant DL140 Server series, HP ProLiant DL120 G5 Server series
Operating Systems Affected: Microsoft Windows Server 2003 R2 Enterprise Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2, Microsoft Windows Server 2003 Enterprise x64(Standard HP Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product), Microsoft Windows Server 2008, Microsoft Windows Server 2003 Enterprise Edition(Standard HP Product), Microsoft Windows Server 2003 R2 Standard X64 Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Enterprise X64 Option Kit SW(Standard HP Product), Microsoft Windows Server 2003 R2 Standard Edition (deleted), Microsoft Windows Server 2003 Standard Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01442875
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